Processes don't work

I returned a guitar that I bought - to be exchanged - to the warehouse at Montague Gardens. I had already logged the request for exchange and selected the option to take it to the warehouse myself. <br> <br> The front desk person was very helpful and he did say that the process was slow but more than half an hour is retarded.<br> <br> In the end I left after having spoken to him and been told that they would deliver it to my house the next day.<br> <br> I see I now have an email stating the the item was delivered (i.e. exchanged) yesterday. <br> <br> THIS IS NOT THE CASE!!!<br> <br> As the customer, I went to the trouble of taking the item to the warehouse with the expectation of a quick turnaround time. Surely customers at the front desk should get top priority in picking goods from the warehouse?<br> <br> This process is broken, Takealot!! Fix it!!!<br> <br> And where is the replacement guitar?!