Problems with credit card payments

I placed an order with Takealot on the 11/11 using their credit card payment method. I received OTP from bank,completed the transaction and received another sms from my bank stating that Takealot had debited my account. However my order still reflects as unpaid which is really annoying as I need the items urgently. I emailed them asking them to address the issue,they rep**** that they had sent my query to the finance dept. I received an email from the finance dept this morning saying payments take 48hours to reflect,this is nonsense,it applies only to eft payments as I have paid by both methods previously and credit card payments should reflect straight away. I received an email apologizing and asking to please send the proof in pdf format,I converted the notification from my bank to pdf and emailed them AGAIN. I received ANOTHER email saying that I haven’t sent them the pdf as requested and that they now want a bank statement! This is ridiculous! I used to love ordering through Takealot but after this I doubt I will again,who knows when I will receive my items. Bad service, not my fault you are having issues with your card payments.