SK
Sauleha K

1 reviews | Active since Sept 2016

24 Sept 2016, 13:25

Price increase

<p>I started purchasing my dog food through Takealot as it was cheaper than other local suppliers and I figured that it would save me cash in the long run. I always keep them in my cart and the price has averaged R330 for a 15kg bag. A few days later, the price has gone up by R60 per bag and as a customer who has to buy more than 1 a month, this is utterly ridiculous. How can you even justify such a huge increase with no email to explain why, if your're a regular customer of the same product every month? I am terribly dissapointed.</p>

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Replies (1)
takealot.com
takealot.com's reply25 Sept 2016, 11:29
Official

Hello Slay,

We are terribly sorry that you were directly affected by the price increase of the products you regularly purchase on our site.

We have tried to contact you in order to touch base and discuss the details regarding your concerns, but we were unable to reach you.

In the meantime, we have escalated the matter to the relevant department for feedback and we will reach out to you with details tomorrow.

Thank you for your time and patience.

Regards
Takealot.com

Best regards,