SR
Steven R

1 reviews | Active since Jun 2012

26 Feb 2015, 10:39

Price Change Upon Check Out

Hi <br> <br> Tried to purchase an ORAL B Professional Tooth Brush on my account for myself at R399.00 and another on my Wife's account at the same price but during the check out process the price increased to almost double.<br> <br> I did this a few times but eventually gave up due to the sites delays and the frustrations caused by the price changing.<br> <br> Surely once i have agreed to check out with an item at the advertised price and agreed to pay the advertised price the transaction should be concluded. Instead they change the price on check out, it is like filling my trolley with groceries and getting to the counter and they changed all the prices.<br> <br> Extremely poor practice and the reason companies like [URL Removed] are moving in on the SA Online Retail Market. They also late delivered my last order by a week and the order before that had been opened prior to delivery, they didn't even bother to seal it again.<br> <br> Amazon was fantastic, even got the order prior to the agreed date.<br> <br> Not sure if i could ever expect the same from Takealot.<br> <br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
takealot.com
takealot.com's reply26 Feb 2015, 11:26
Official
Hello Unhappy Steve,

We're sorry for the bad experience with our site yesterday. We took some strain under the heavy traffic which impacted our site's performance & it unfortunately caused a few issues such as the pricing one you encountered. We're sorry for the inconvenience caused & will gladly honour the Oral B offer as advertised.
Thanks for taking Cawyn's call and allowing her to address the matter as well. As discussed we'll assist in creating two new orders at the deals price.

Sincerely,
takealot.com