Pressure washer that was returned stripped by supplier and take a lot doesn't want to take responsibility.

Last year December i bought a pressure washer at take a lot for personal use. In September it started giving me problem and the warranty was one year. I went through the return and warranty policy then I created a return on their app took the pressure washer back to take a lot branch. They took it and it was still working but then pressure was low. Take a lot sent the it to their supplier and the supplier sent it to their what do called klb engineers they stripped it and sent me an email to say they cant fix it because I was using it for industrial purpose. Few days later a the courier company came to deliver the pressure washer and the unfortunate part i was not a home my wife received it. When i came back home i opened it and it was stripped into pieces. Then i took it back to take lot they refused to take it saying i should create another return.

Then i wrote an email to complaints and they created a return for me and they said they will do further investigations.

Since then everytime i receive an email from different people saying they cant fix or return the pressure washer because it is stripped and i must explain to them that their suppliers sent it back to me stripped. Till now i haven't received any communication from take a lot and the verdict of their investigation. When i sent an email to enquire i must always explain what had happened then they will tell me they will investigate. Take a lot must just pay my money back or give me a new machine because that one was still under warranty.

I am really disappointed with take a lot they don't take responsibility and don't care about their customers.