Preorder not delivered

<p>The following quote is from another victim like myself from Takealot not delivering on release day and my experience is basically the same:</p> <p> </p> <p>"The whole reason I preorder an item is to get it delivered on time. After hearing nothing from Takelot by 3pm today (the day that the delivery was set to take place), I phoned to see what was happening, and was told that there had been a technical error at the warehouse and that they would reschedule the delivery. When I asked why nobody had bothered to notify me that it wouldn't be arriving today and when they think the delivery will be rescheduled to, I was told that somebody would phone me back immediately, which never happened.</p> <p>I have been a regular customer of Takealot for a long time and their service has declined to the point where I won't bother shopping with them again."</p> <p> </p> <p>Had the same thing happen to me today after I paid for a pre-order (No Man's Sky) about 3 months ago. I'm beyond angry as I've been following the development of the game for so long and then **** like this happen. I gave Takealot a call at about 3pm as I was concerned not receiving any sms's or update on Takealot's Order Tracking. The operator told me that she will find out and come back to me but sent me bs email as below: </p> <p>Hi Marvin</p> <p>Thank you for your patience. <br />The order is coming from our JHB warehouse and it takes 2-3 working days to reach our Cape Town warehouse. <br />We apologies for the inconvenience caused.</p> <p>This has been escalated to the courier who has also advise that we need to wait until the parcel reaches our warehouse as we cant make promises for delivery.</p> <p>We hope you understand <br />Kind regards <br />SDW</p> <p> </p> <p>Which I had the following to say:</p> <p> </p> <p>"Thank you for your patience"? What the hell does that mean? I've been waiting patiently for 3months after my pre-order was delayed. Pre-orders should get first priority especially when people paid 3months in advance. You can cancel my order because this is ****en bull ****. I'll be logging a complaint and this will also be the last time I make use of your **** service.</p> <p>Nice job spoiling my off weekend. Ffs</p> <p> </p> <p>Pre Orders should be regarded as first priority when it comes to launch date. Also I believe that people that pre-order should get their games a day earlier than the rest. I will share my experience on Facebook, Twitter and what ever else there is. Cause Takelot does not learn from their mistakes. Kalahari had the best service. Geez this just makes me more angry seeing how many pre-order complaints there already is. </p>