Preorder not delivered

The whole reason I preorder an item is to get it delivered on time. After hearing nothing from Takelot by 3pm today (the day that the delivery was set to take place), I phoned to see what was happening, and was told that there had been a technical error at the warehouse and that they would reschedule the delivery. When I asked why nobody had bothered to notify me that it wouldn't be arriving today and when they think the delivery will be rescheduled to, I was told that somebody would phone me back immediately, which never happened.<br> <br> I have been a regular customer of Takealot for a long time and their service has declined to the point where I won't bother shopping with them again.