Premium soundbar, Poor service

I recently purchased a Samsung soundbar from Takealot and after i started using it i experienced problems with the rear speakers and subwoofer dropping out with no sound coming out over the two weeks that i have the product. I contacted Takealot who requested i contact Samsung as there is a manufacturer warranty, i contacted Samsung who advised that Takealot needs to process the return as this is were the product was purchased and their sales policy are different and they only assist when products are purchased directly from their own e-store, which is basically how all other electronic's retailers with Samsung products apart from Takealot trade. I have since contacted Samsung on 5 occasions and Takealot on 6 occasions, communicated to 5 consultants, sent through numerous emails and no closer to getting this problem resolved.