Premium Delivery a Let Down
<p>They started of brilliant!!, but will this greatness be sustained, I wonder... <br />Since It's inception I was impressed with the delivery and service from Takealot.com, finally I have found an honorable company that delivers on it's promises which made me feel happy and at ease when ordering on-line until today.</p> <p>The process went as follows:<br />Ordered on Thursday 2nd of June 2016 09:22:35 AM ***<br />2016-06-02 13:54:12 At the dispatch area <br />2016-06-02 13:54:45 Order on its way</p> <p>I received a phone call to confirm delivery time 16:30 In PTA<br />2016-06-02 14:17:29 Scheduled for delivery <br />2016-06-02 15:15:13 En Route for delivery 15:15:13<br />2016-06-02 15:57:52 En Route for delivery 2016-06-02 15:57:52.919</p> <p>By 16:20 I was getting nervous for the deadline is approaching so I phoned the call centre who assured me that they will get back to me with more info. After 15 Minutes 16:35 I still have not heard anything, so I phoned the call centre again and explained to them that we are past the deadline and I need to know if these items will be delivered today or not. You see the order was not for me but for my daughter's birthday, she was waiting in her car after the office closed for the delivery. So all I needed was a clear answer if the delivery will be today and do we have to wait another 5, 10 or 15 mins or not.</p> <p>By the time i am writing this the time is 17:45 there was no word from takealot.com or their call centre. However I did receive an SMS at 17:48 saying the order will be rescheduled for tomorrow, friday 3 June. So my daughter would have sat in her car for an hour and 18 mins, alone waiting for someting that would never happen. Shame on you for not keeping your end of the bargain</p> <p>Am I cross no, <br />Am I disappointed? yes, I have paid for a premium service with I partner whom I trusted to deliver on their "Guaranteed Promise" for my daughter's birthday gift, who let me down.</p>
Hello Pieter-Nel,
We are terribly sorry for the unpleasant experience you had with your last order.
Thank you for taking our complaints teams call this evening and granting us the opportunity to look into this matter for you.
We have escalated your concerns to the relevant department and will revert back to you with feedback as soon as we receive a response.
Regards
Takealot.com
Hello Pieter-Nel,
We are terribly sorry for the unpleasant experience you had with your last order.
Thank you for taking our complaints teams call this evening and granting us the opportunity to look into this matter for you.
We have escalated your concerns to the relevant department and will revert back to you with feedback as soon as we receive a response.
Regards
Takealot.com
Thanks for your reply. Remember this was not about the R50.00 delivery fee refund. It is purely a matter of principal. Takelot.com have set very high standards for themselfs and to maintain it, is by itself is a mamoth task so I understand mistakes will be made, but the most Important thing is that Takelot.com have stept up to the plate and took swift action to rectify the problem which i admire and respect.
Thank you, you are still my prefered online shopping provider so no hard feelings, even our beloved kids will need a spanking from time to time to keep them in line :)
Keep up the good work!!
Pieter Nel
Thanks for your reply. Remember this was not about the R50.00 delivery fee refund. It is purely a matter of principal. Takelot.com have set very high standards for themselfs and to maintain it, is by itself is a mamoth task so I understand mistakes will be made, but the most Important thing is that Takelot.com have stept up to the plate and took swift action to rectify the problem which i admire and respect.
Thank you, you are still my prefered online shopping provider so no hard feelings, even our beloved kids will need a spanking from time to time to keep them in line :)
Keep up the good work!!
Pieter Nel