JK
Johann K
1 reviews | Active since Mar 2014
10 Nov 2015, 17:05
Pre-ordered game, paid for not deliverd
I order the Collector's Edition for StarCraft 2 Legacy of the Void and paid for it via Credit Card, the delivery date was set at the 10th of November. I never received any indication that the package has been shipped, no update on my delivery on the website either.<br> <br> Emailed takealot twice trying to find out why the order status still only shows \In Stock"and not \""Dispatched\"" only to get a generic reply \""Your package will be delivered before 17:00 on the 10th of November. Well"
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takealot.com's replyOfficial
10 Nov 2015, 17:31Hello Kekataag,
We've escalated this matter to our courier management team who confirmed that your parcel was handed over late, which has unfortunately caused the delay in delivery. We'll address this with the responsible departments as we realise it's caused you a huge disappointment and unnecessary frustration. We'll also look into the manner in which your initial queries were dealt with and why this wasn't escalated sooner today already. We are in the process of making arrangements to overnight your parcel to Vanderbijlpark to ensure delivery takes place soonest tomorrow morning.
Our complaints team will monitor this situation and make sure that this is actioned. They'll keep you posted on any developments and arrangements that are made.
Sincerely,
takealot.com
We've escalated this matter to our courier management team who confirmed that your parcel was handed over late, which has unfortunately caused the delay in delivery. We'll address this with the responsible departments as we realise it's caused you a huge disappointment and unnecessary frustration. We'll also look into the manner in which your initial queries were dealt with and why this wasn't escalated sooner today already. We are in the process of making arrangements to overnight your parcel to Vanderbijlpark to ensure delivery takes place soonest tomorrow morning.
Our complaints team will monitor this situation and make sure that this is actioned. They'll keep you posted on any developments and arrangements that are made.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 17:31
Official
Hello Kekataag,
We've escalated this matter to our courier management team who confirmed that your parcel was handed over late, which has unfortunately caused the delay in delivery. We'll address this with the responsible departments as we realise it's caused you a huge disappointment and unnecessary frustration. We'll also look into the manner in which your initial queries were dealt with and why this wasn't escalated sooner today already. We are in the process of making arrangements to overnight your parcel to Vanderbijlpark to ensure delivery takes place soonest tomorrow morning.
Our complaints team will monitor this situation and make sure that this is actioned. They'll keep you posted on any developments and arrangements that are made.
Sincerely,
takealot.com
We've escalated this matter to our courier management team who confirmed that your parcel was handed over late, which has unfortunately caused the delay in delivery. We'll address this with the responsible departments as we realise it's caused you a huge disappointment and unnecessary frustration. We'll also look into the manner in which your initial queries were dealt with and why this wasn't escalated sooner today already. We are in the process of making arrangements to overnight your parcel to Vanderbijlpark to ensure delivery takes place soonest tomorrow morning.
Our complaints team will monitor this situation and make sure that this is actioned. They'll keep you posted on any developments and arrangements that are made.
Sincerely,
takealot.com