Pre-order not delivered and not even dispatched

As a long time user of Takealot since the days when it was Take2 I had the utmost trust in Takealot. When the pre-order for the newest ********s Creed game opened I pre-ordered it without hesitation and I paid it way before the 25th of October which was the date they stated the payment must be made to ensure that i have the game on the release date. The estimated delivery date is still as of writing showing the 27th of October.

On the 25th of October the status changed from pre-order to "stock has been allocated to your order" at the same time i had a separate non pre-ordered order which I did that also had a delivery date of the 27th and which too showed that stock has been allocated. on the 26th I noticed that the parcel was not being sent so I email them , seeing as they don't have a support number anymore, and asked them whether they can confirm if the delivery date is still the 27th of October and Jarryd Davids did confirm the package will be delivered on the 27th. So later in the day I saw that the non pre-ordered package had been sent and the status of my pre-order showed nothing (blank). This morning (27th of October) I saw that my pre order had gone back to saying the stock has been allocated which means it has not been sent. I emailed Jarryd Davids again and got the reply that my package will be sent today and delivered at the "soonest". this is unacceptable as my non pre-ordered package did arrive today so why did the team not send out my pre-order with the other package? why if i had to pay my pre-order by the 25th did you not sent the thing out to me and why do i now have to go and by a from another store seeing as the game is suppose to be a gift and i now have to wait for takealot to fulfill their obligations.

worst customer service i have ever received and i don't even think they care.