1 reviews | Active since Apr 2012
Postponed our trip by one day and no delivery
On the 10th Dec I placed an order, I received an e-mail saying delivery would be on the 17th. When nothing arrived on the 17th, we called and were told it would arrive Monday 21st. We then postponed leaving for our Cape holiday by a day moving all our over night accommodation. Today we called again and were told it would be here before 5pm. We have now called again. We have called about 4times and we are just a little frustrated. It is my sons Christmas gift. We have always been quite happy with takealot but having to postpone your holiday is just not lekker? We need to leave tomorrow and still no parcel and no one is calling us back. Really disappointed. It's no point in blaming fedex...what does that help me??? My son won't have a gift on Christmas day? My order number is ***
We realise you've been inconvenienced by this delay and we sincerely apologise for the hold-up caused with your holiday plans. Irrespective of which courier has been assigned to complete your delivery, it remains our responsibility to ensure that it is done as promised. Our complaints team has taken over this matter and they'll get in touch with the responsible courier to get clarity on the whereabouts of your parcel. We've noted that there is no contact number on your account and this could most likely have caused some issues.
Our team will be in touch with you as soon as they've received an update and they'll assist with the required arrangements to get your parcel delivered to you ASAP.
Kind Regards,
takealot.com
We realise you've been inconvenienced by this delay and we sincerely apologise for the hold-up caused with your holiday plans. Irrespective of which courier has been assigned to complete your delivery, it remains our responsibility to ensure that it is done as promised. Our complaints team has taken over this matter and they'll get in touch with the responsible courier to get clarity on the whereabouts of your parcel. We've noted that there is no contact number on your account and this could most likely have caused some issues.
Our team will be in touch with you as soon as they've received an update and they'll assist with the required arrangements to get your parcel delivered to you ASAP.
Kind Regards,
takealot.com