Possible *****ulent activity

It has been 17 days. Takealot has lost my item. No call. No sorry we will credit. Just we are working on it. 17 days. Tomorrow 18 days. And no one has a clue where my paid for 300w Power Station is. *****? Incompetence? Bad service? I am not sure anyone at Takealot would know the difference. At least credit my account Takealot. I went to the depot as well where I returned the item. Nothing , no info. Just contact Customer Care. Oh. Okay. When no one knows anything it seems to point to potentially *****ulent activity.