Poorest of poor service!!!!!!

I ordered Christmas gifts at the end of November. The order was delayed. Thereafter, Takealot claimed that it tried to deliver. They most certainly did not try to deliver on the Monday or Friday as claimed. The delivery address is my office, which is open from 07h30 until 16h30 every day. My Christmas gifts have simply been delivered to the Warehouse and refunded, despite 12 telephone calls and emails from my side. I had to reorder - and was told that half of the items are now out of stock and delivery will only take place on the 27th. Despite, again, every effort to call and explain and ask for earlier delivery. Nothing. Not even a return call or update. I am a very loyal Takealot customer and had many orders in the past, for thousands of rands. I am extremely disappointed in how little Takealot tries to sort out the customer complaints. I expected better service from Takealot, at the very least.