Poorest customer care service

Poorest customer care service yet.

Yesterday I placed an order with Priority Shipping to be delivered today. This morning 21 Jan 2021 the delivery came. Unfortunately when we opened the box it was not what we ordered.

I ordered a Deco M5 (Network Router) and they sent me a Bluetooth Headset.

I immediately logged a ticket with them. (RRN-7d0e-9e73) They asked me to send pictures which I did (Agent: Simbulele)

No response further. Few hours later I opened another ticket as to find out when my order would come as I paid extra for Priority Shipping. (***0)

After this I was given an answer that they will investigate the matter. Nothing said as to the refund of the Priority Shipping or when my order would come.

I asked more than x5 times for a manager to call me. Everyone refused.

Now I ask myself why would I continue to buy at takealot as I already spent more that R40K in the last two months by them and this is the poor service you get.

Also don't call their call center because its unsafe for their employees to work their apparently so you have to email them.