MS
Manie S
1 reviews | Active since Sept 2011
07 Dec 2018, 11:05
Poor to Non Existant Customer Service
It is truly the first time I've been disappointed with Takealot. Normally when items are orderred they are delivered well before the estimated date sup****. This time round however my order was shipped to the courier (Fedex) facility on the 1st of December, I utilised Takealot's Help facility and logged a query on Wednesday the 5th of December and received an email with ticket number ********** , but other than that to date I have not received any further feedback!! There is also no means visible from the website or app to phone or email Takealot nor are we supp**** with the waybil numbers to contact the courier directly! This does not boast well for customer service...
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Manie S's updateReviewer Update
09 Dec 2018, 21:51And so Takealot did not bother to respond... Luckily I managed to obtain their customer care number and phoned them seeing that the time for delivery lapsed and no courier showed! Only then they stated that they will imediately track the courier and promised that the courier would deliver that specific day even if it has to be after hours... So finally the courier from Fedex shows up highly unprofessional shouting from his vehicle to confirm the delivery address, not bothering to get out to actually deliver the package and then also dissing his company for the reason his is late?? Above all he then hands me a package through the vehicle windows and it is wet at the bottom with electronic goods therein where he stated he cannot do anything about the content he just do the deliveries?? Fortunately the content is in a working condition but I'm keeping the packaging should it stop working!! After all this Takealot could not be bothered to call me to confirm neither to apologise but they want me to rate their service via emails received... I'm telling you Takelot although this was the first time you have let me down you managed to damge your reputation within our houshold for good not to mention that of the courier service used and would I recommend that you either put them to terms or never utilize them again...
MS
Manie S's update09 Dec 2018, 21:51
Reviewer Update
And so Takealot did not bother to respond... Luckily I managed to obtain their customer care number and phoned them seeing that the time for delivery lapsed and no courier showed! Only then they stated that they will imediately track the courier and promised that the courier would deliver that specific day even if it has to be after hours... So finally the courier from Fedex shows up highly unprofessional shouting from his vehicle to confirm the delivery address, not bothering to get out to actually deliver the package and then also dissing his company for the reason his is late?? Above all he then hands me a package through the vehicle windows and it is wet at the bottom with electronic goods therein where he stated he cannot do anything about the content he just do the deliveries?? Fortunately the content is in a working condition but I'm keeping the packaging should it stop working!! After all this Takealot could not be bothered to call me to confirm neither to apologise but they want me to rate their service via emails received... I'm telling you Takelot although this was the first time you have let me down you managed to damge your reputation within our houshold for good not to mention that of the courier service used and would I recommend that you either put them to terms or never utilize them again...