Poor Time management and costing

I am not sure how this service works, but it's really stressful. When you order online and choose the option to pick up the order yourself, why pay extra for the collection? It's ridiculous.

One other thing that angers me is that before you make payment, it tells you the estimated time it will take for the order to be ready for pickup, however, as soon as the payment goes through, the estimated time extends. I mean, I should have received my order already but noooo, I have to wait extra days.

This is frustrating.