Poor & Terrible service and lack of communication / not even worth using them

Disappointed... I have returned an item on 8th Dec 2020 which is a Return method: Click and Drop off at takealot warehouse and when I have checked the status tracking it's saying all 2020-12-10, 00:10 Return concluded. Yes to till date I have not received my refund, I have called takealot customer servers and they have checked the status on their side and saying that the return was declined due to open the item and takealot is sending you your item back. Then I have questioned them how and to where the item going to be delivered because I have collected the item from takealot warehouse and you do not have my address so how takealot going to be delivered to my place, then immediately they asking my address to deliver.

This is how takealot playing with the customer whenever we phone them and ask them the update then only they are responding otherwise they don't even give us proper information or communications on their website its showing status different and they actually doing and declining the returns with different reasons and don't even communicate properly. Worst service they don't even care about the customers.

Some response or acknowledgment regarding this would be nice. regards, Uday