POOR TAKEALOT SERVICE - STILL NOT RESOLVED

Takealot, more like takealot of your time and money on calls to their call center that is still *********** that after 2 months, they still cant sort out my problem.

Our Office bought books from takealot in February, it was delivered to the wrong address due to our own fault on the 10th of February. I had to call every number in the office park where the delivery was made to get hold of the person that signed for the goods. After getting hold of the person that signed for the goods, i called takealot to pick up the goods and deliver it to the correct address provided. They said they will confirm with the warehouse if it can be done, 3 weeks later, no contact from takealot. I called again, tracking the package. And, still it was with the lady that signed for it. They can see a note was created but could not give me answers. That said they will log it and revert back. 3 weeks later, i call again, now they tell me that they can't assist me because i am not the payer of the goods. But, funny enough, they let someone sign for the goods received who was not put down as the receiver of the goods. So after they get their money, they don't care who signs for it because they got what they wanted, but when you want to follow up, then they want to speak with the person that bought it, because calls are recorded and they will get into trouble. Why cant they use that same recorded calls and find my ****** parcel and send it to the rightful address??? I called again there after to the lady that signed for the parcel, she informed me that takealot has collected the parcel three weeks prior already. So, again I called for the parcel to track where it is and how long still will we have to wait for the parcel, again, roadblock, They cant deal with me, because of POPIA. Who the hell is going to sort this out and how long will it still take for us to get the parcel that we already paid for R6300. Is takealot call center so *********** that they cannot resolve this issue? Are they so *********** that they cannot call a customer back? Because until today, i have not received 1 call back from takealot. I feel like we played lotto and loss. Tata my parcel, tata my money. Why every time do they have to do a security check, when the parcel is not even in our care, just trying to track the damn parcel. Why did they let someone sign for it that was not the payer? Who is now accountable for that? But you don't allow someone else other than the payer to make follow up calls???

POOR POOR POOR SERVICE!!!

It is one month after the big event that we had for when the books was needed as gifts at the event. So disappointed. They do not even deserve 1 star