Poor Takealot Service

On 12 December 2025, I ordered an Insta360 X5 as a birthday present for my wife for her 50th birthday. On arriving in South Africa on the 23rd of December I opened the box to find the totally wrong item inside. I immediately logged a return and to date the wrong item has been sitting at Takealot's Return Evaluation Facility with not a word from Takealot, only emails saying that they are sorry and it will be attended to. Their website says 2 - 3 days for an outcome. Judging by their Facebook page clients receive the wrong items on a regular basis and wait weeks to get an answer.

You are also made to feel like you are at fault, even though they packed and sent the wrong item.

I am highly disgusted.