Poor Takealot customer service

I am extremely disappointed with Takealot and their customer service.

My first order was “lost,” and after nearly two months of back-and-forth emails, they suddenly informed me that the item was sitting at the pickup point the entire time. Despite the confusion and delay being entirely on their side, they refused to take responsibility or offer a refund.

The second issue was with a mattress I ordered. The quality was shockingly poor—far thinner than advertised and compressed so tightly in packaging that it wouldn’t return to its proper shape. I opened it, realized the quality was unacceptable, and immediately arranged a return. Now they are refusing to refund me, claiming I “damaged” the product. Simply removing an item from its packaging to inspect it should not count as damage.

Overall, this has been a frustrating and exhausting experience. Poor communication, lack of accountability, and unfair return handling have completely put me off. I will not be ordering from them again and would strongly caution others before purchasing.