POOR TAKE A LOT EXPERIENCE

I placed an order for a Queen size Hazlo Finnegan Faux Leather Bed Base with Headboard on the 9th of November 2019. The item was delivered to me on 14/11/2019. I established that unit was defective after spending a substantial amount of time assembling it, apart from the fact that I had to take an entire day off to await the delivery. I immediately emailed Take A lot and the response was to log a Return before they can process a credit or replace the unit, which I did on the 18/11/2019. I had couriers pitch at my residence and call me on 2 occasions, without any prior notification despite my requests to please be give me notice as to when they will collect as I have to be at work during the day. I was still advised via email that I had to ensure that this defective and damaged item was properly packaged. The initial collection request was eventually changed and Take A lot first refused to credit it was supposedly exceeded the time on their Returns Policy of 7 days despite me emailing and logging it within the time frame. 1 individual named Joshua Ravens was extremely helpful and empathetic to my situation and experience, of waiting for a bed which is necessity, and ensured that the return and credit was concluded. He went the extra mile of trying to find an alternative bed as there wasn't a replacement available. I eventually found an alternative which I ordered on 04/12/2019 and eventually received it on 12/12/2019. It was much better packaged and seemed a better option until I found the foot board to be damaged and The BED TO BE KING SIZE, despite my orders being for a queen size, which is the size of my mattress and the box being a labeled Queen Size. I should maybe claim a King Size mattress from them given that it's been a month of poor service and poor quality products... I contacted Take a lot and now have to wait once again for a collection date and have to make sure I disassemble and package it and TAKE yet another DAY OFF FROM WORK to wait for them..Absolutely pathetic and deplorable. This is lowest level of service that I have experienced and most certainly NOT recommend TAKE A LOT to anyone..

I will not purchase anything from this company again, not after this experience..