POOR SUBSTANDARD SERVICE

On 12/9/2022 I have ordered a silver handbag as well as a silver lace dress. It indicated on the website that the handbag was in stock and there was one UK size 12 of the dress available. The order was supposed to be delivered on the 23rd but I was informed that it was out for delivery on the 20th. When opening the handbag, although the label on the packaging clearly states a SILVER handbag, it happened to be GOLD. I then tried on the dress and it was way too big. I did use the measurements that they have on the website to determine the size and the UK size 12 was supposed to be a perfect fit, After I got undressed I noticed that it said on the label of the dress, it was a UK size 14. Again on the packaging it states UK size 12. Bottom line, everything in my order was WRONG. Long story short, I managed to get a refund for the bag. My problem is: the reason why I have ordered the dress in the first place, is because I need a dress for a formal occasion, I live in the country side and I do not have time to go to the city and search for a dress. In essence, I have paid for 2 items that was not in stock, although it clearly says on the website that it is in stock. Since the 20th of September, I have been communicating with Takealot to determine if they indeed do have a size 12 in stock, but no one is responding to my emails. On top of that, no one has offered an explanation as to why the order was wrongly packaged. The end of this all is that I have to now ask a tailor to alter the dress to make it a size 12, as I have ordered, to get a perfect fit. This means that I have to pay extra to have this done. The dress was not cheap in the first place, R2 299-00 and now it will cost even more due to a mistake on their side for which I have not received any explanation or apology. I am deeply upset and disappointed and will NEVER order anything from them again.