Poor Services Received

Takealot.com has THE worst services EVER! if they don't deliver orders incomplete, as a customer would bring it to their attention, they makes promises of sorting it out, but never does. I ordered hair products in May, I got my order 2weeks later, incomplete, I filed a complain, 6 customer care agents called me, asking me to take pictures of the stuff I received, which I did and still up to today I haven't heard or got anything from them. I then after that ordered Volcano headphones, I had it for 2weeks and the right side bracket broke, I reported it immediately, by telephone, the lady I spoke to said I should send it back to them and they will refund me, that was almost 2weeks ago, they then send the very same broken headphones back to me with a DECLINED sticker on the plastic. I phoned to ask what is happening, and I was transferred from pillar to post, with NO SATISFACTORY response. I REGRET BUYING FROM TAKEALOT.COM. The services can't even be rated WORSE, because it's a nightmare.