Poor services and poor customer care

Ordered a specific brand and item from the website: Received notification orders is ready for collection in the Boksburg collection office: on arrival at the found open parking space and waited as they only open at 10 One of the workers “stated move your car this is my parking" Parking bays are not mark takealot staff only, Received the package and opened it up to look if the said item is correct. Ready for Collection READYNote: You have until Thursday 27 February 2020 to collect your order Air Horn - 135ml Air Horn - 135ml Quantity: 10 R 2,790 Sold by Outdoor and Velocit Only to relies that they have supp**** a cheaper and different brand to what was ordered. And valued at only R179 each Requested the gentlemen to get in to contact with a manger to find out what went wrong. Quote email sent from gentlemen "please assist customer asp the was a wrong air horn in the box there alert m signaling horn Regards bles: I then proceed to call the call centre and ****k to a Gentlemen called Raees and who stated they would look into this, i then requested to speak to a manager and was told there is no managers available. see email received from Raees Raees (takealot.com) Feb 20, 11:21 SAST Hi EM***PRESS Thank you for contacting Takealot.com ! Please respond to this email with the email which was sent by the Boksburg pick-up point regarding your order #***8. You are more also more than welcome to state your complaint when responding. I look forward to seeing your response and assisting further. Kind Regards Raees My response. Good day Please note that today we received confirmation that my order is ready Collection at your Boksburg Open the parcel to see that the incorrect product was supp****, the price is not even the same Not have you only cost me time and money to go collect, Takealot is now effecting my, I have staff standing who can work because of the incorrect product supp**** The value of your product that was supp**** was incorrect as well, and cheaper product I want your most senior person to call me ASAP Contact details Francisco Gouws Company CELL I will also be posting this mess on all social media and other platforms if not resolved urgently Awaiting a detailed explanation and urgent Phone call from your management regarding this poor to say the least service. Followed up with email again 3 hours later, and still no response You would think a big Company such as takealot who advertise all over about what good service they offer, should have enough measures in place to easily track what went wrong and revert to the customer. Even the curtesy to call the customer back. But not a word