Poor Services

Extremely Disappointing Experience with Takealot

I have had the worst experience with Takealot. My order was incorrect, and I had to log return requests three times before it was accepted. The first return was rejected, and every time I called for assistance, I was denied the option to speak to a manager. Instead, I was told that my request would be emailed to a manager, but after multiple attempts, no one ever called me back.

After four weeks of back-and-forth, my refund was finally processed. However, despite receiving multiple emails confirming the refund, the money never reflected in my account. I contacted Takealot again, and they said they would escalate the matter.

Upon escalation, they shifted the responsibility to Ozow support instead of resolving the issue themselves. Takealot sent me proof of payment, but the banking details were incorrect, which I had already flagged with them. When I reached out to Ozow, they confirmed that they only process payments as received from Takealot, meaning the issue is entirely on Takealot’s end.

This entire ordeal has been frustrating, unprofessional, and incredibly time-consuming. Takealot needs to take accountability for their payment errors instead of passing customers around with no resolution. I strongly advise others to be cautious when dealing with their refund process.

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