Poor Service/No Refund

I received terrible service from Takealot on the 21 June 2023. I placed an order for a 2 x Humidifier and 2 x Olbas drops on the 14'th June 2023. They delivered an Cellphone holder (Incorrect product) and 1 Humidifier (Damaged/not working). I requested a return and got a reference MRRN- CW6ND-RADW (Incorrect product) received mail that they will collect the return on the 22 June. On the 22 June I tested the Humidifier and notice that it isn't working then I requested another return on the system on the 22 June with Reference MRRN-YRZJV-VPAR (Damaged/not working). Both the items was inserted in the same box as delivery with both references signed on the box together with my cell phone number. When the Driver pick it up I told him that both the items is in the box and he said ok, as long as the Reference's are displayed on the box(return). Friday the driver phoned again to pick up I told them the Item was pick up the 22 June. They came every day until the 30 June every time I said the item was pick up. On the 27 June I spoke to Fatima and Faye from Takealot and they said they need time to investigate with the warehouse but they did not come back to me. Then Amthanda mailed me to ask If I have the product again I said that I have sent it on the 22 June with the driver. Since then no replies on my mails today when I phone they said they only received the cellphone holder... If they only received the cellphone holder where is then the Humidifier as both was in the same box???? Unfortunately my work has only footage until the 1 July no longer for the 22 June. Takealot say they don't have footage at there warehouse's where they receive stock???? How is this possible? Surely the stock would not balance? They refuse the give my refund for the Humidifier as Anele said they cant give it to me from customer care.