Poor service with returns

I received an product that I bought but wanted to return it so I followed the return procedure and the product was scheduled to be collected on 30th July which was an Monday.Monday came and no picked up the return.Tuesday came and no one picked it up.So on 1st of August I contacted Takealot through the Help centre and theu rep**** that they will forward it to relevant people.Thursday morning I received mail that said it will be picked up before 5pm that day.No one came.After 5pm I again made contact and while later I received mail that said the driver had breakdown and will pick it up Friday before 5pm.Friday came and no one picked it up.So again I made contact and reply was sorry for inconvenience and the driver will pick it up Monday 6 August.So it is now 6:30pm on Monday and no one came.

Just to make it clear I have returned many products and never had any problems.The driver always came on the First announced date.