Poor service with failed pre-order - won't refund

I pre-ordered a game 3 days before the release date. The item did (and still) shows in-stock locally (CPT). My order details showed delivery on the release date (not expected - actual delivery date) with a status of \on its way\".<br> <br> However, after phoning the courier company, I was told the item would be delivered 3 days later.<br> <br> After getting through to a Takealot employee, they refused to refund me until they had the item back in their hands. I find this unacceptable since this was a clear fault on their part.<br> <br> I was unable to speak to anyone who could assist and had to resort to sending emails and waiting for a response.<br> <br> After a lot of effort, I have to expend further effort to attempt a credit card reversal."