Poor Service when returning a 7 month old machine and after fixing it it was delivered upside down without the cable.

Really not good service with electrical returns when broken or damages upon return from them . My printer gave trouble and was sent with Takealot to be fixed by their HP supplier to be fixed as a refund was refused. The feedback was a leakage and printheads after 7 months of usage and replacements of printheads brand new before i wanted to return with no luck trying to fix it. on the 23rd of October after struggling to get the fixed after it started giving a lot of severe problems when printing and costing more than the machine itself is worth I've decided to send the machine back for a refund as the products if clearly not trustworthy they have refused the refund and decided to have it fixed by their hp supplier instead. upon delivery when Takealot delivered my machine I've discovered on the 13th of November that my Machine has been delivered upside down and no cable was sent back to me , i then immediately reported it to the first of 6 individuals that I've since been trying to communicate to for my refund assistance as i own a printing business and have lost a lot of money , income , clients and other business with photographers and schools and they're refusing my loss of income coverage as well as i have to subcontract to have orders done since they have been sitting with the machine trying to ''investigate '' only they know what. for weeks they've been apologizing for my loss of income inconvenience while they are communicating so badly and no one knows what's going on then they look for the cable with me then they wait for the cable from the supplier and now the cable has been delivered to me!!!! , I tried to phone the customer complaint department that they give on the Takealot google options and the guy just did not even wanted to listen to what i wanted to say he kept on interrupting me by saying a complaint form must be filled in somewhere , upon that 6 other individuals have not yet assisted me with anything except for denying me from my loss of income, no refund has been given and apology upon apology .... and to thing i wanted to become part of their business app but at this stage i don't even want to be a customer even their own drivers are complaining about all the complaints.