Poor service - very late credits - item returned "missing"

Been trying to resolve a matter since Friday 25/08/2023. Emailed numerous people including Imran.G who originally helped me and then just stopped assisting. Emailed a few people, including Imran and still no reply and emails ignored. I lost out on specials as the order was cancelled. Placed an order again and now have to pay an additional amount that I should not be liable for due to a return of a faulty product.

I had specials in my basket and I was R100 short to pay for the order which would have been sorted if my account was credited with the R100. The item was returned on 24/08/2023 and I am still waiting for the credit to my account. Everyday this week, including today, I have had a courier service come to collect the "already returned" item. Sent through proof of courier collection...... still not resolved.

Been with Takealot for a very long time and now the problems start.