Poor Service received from your Helpdesk / Front Office Reception/ Office Lady at your Roodepoort Collection Department.

Poor Service received from your Helpdesk / Front Office Reception/ Office Lady at your Roodepoort Collection Department. Unique Number *** Pin:*** Upskill your office lady at helpdesk,when a customer enter your premises in Roodepoort ,greet the customer with a smile ,ask 'How can I help you"Upton arrival at your premises I did not check my Gmail to see the pin and only received the message,when you indeed advise on I ordered my goods She tells me straight in my face if I can't produce the pin ,can assist me ,I need to come home and return back for collection. I mean really is that customer service,so I made a plan,call my wife from the work phone and to load mobile data to receive my goods which Takealot charges me R35.00 for collection fee,which I think is unnecessary and despicable, because a customer does not agree with your delivery fees ,now the Takealot customer must be penalised for collection fees ,and for this collection penalty fee your must received poor Deskhelp service.She then collected my good ,hand it over to me and not once apologize for the inconvenience or showed lack of empathy , sympathize or explain the collection procedure. Learn to educate your workers ,to educate and explain your procedure to us as customers to avoid any misunderstanding and confusion .Rule no.1 in business, always goes the extra mile for the customers and secondly, always assist your customers with a smile,which your helpdesk lady lack in