Poor Service Receive from Takealot

I have ordered the following: 20 LED Solar Powered LED Wall Light with Night sensor Pack 6 on the 24 August 2021. I have received my package and installed the LED Solar Wall Lights. However I noticed that one is not working. I have immediately log it on the Take a Lot App and specifically stated that only 1 is working and that they must replace only that one light.

However it seems to me that the people at Take a Lot does not understand that I want to send all 6 back and all 6 to be replaced. I received an email stating the latter and I explained to them via email that only the one light need to be replaced not all 6. There replay okay Sir let me look into this and I will advise.

Till to date no replay back, nothing. Is this the way Take a Lot is working? You must pay the amount immediately and when the goods arrive and it is not working or broken, then you struggle your backside off to get it replaced or refunded.

So now this is how it is going to work. You going to replace the one light that is broken at once and get it delivered to my address or I will take this matter further and get all my proof together and place a article in all the mayor newspapers in order for each and every South African to be careful before they buy from you. With in the month of August / September I bought R7,133.00 worth of goods from you. I had to send back goods 3 times.

The first time the product I bought was incorrectly supp****, Second Time the product was damaged and broken, Third time the LED light.

I want answers and I want them fast as I am fed up with this kind of poor service.