Poor service, poor communication

A barely decent ecommerce site with no interest in providing a quality service.

I use to buy from takealot often, I'd give them my money they'd give me a product within a decent time. Recently this seems to have changed. I ordered a couple of product on a Friday. It was late that evening so I wasn't expecting to get it the next morning so no surprise they told me Sunday. I made sure that all the products were in-stock in the Cape Town warehouse so I wouldn't have to wait. Sunday comes around and no luck, I sit around waiting for them to contact me only to see that the pickup point closes at 13:00. No excuses, no updated nothing. I guess they have my money so why would they care about giving me what I ordered.

I tried to contact them because I have things to do that week and I can't sit around at home just waiting for them to collect 5 items thrown them in a bag and transport them a few hundred meters from the warehouse to the pickup point (which they separated for some inexplicable resulting in orders seemingly getting stuck in transit) but their contact email has been discontinued and they direct you to their help page which is of no help at all (no contact details, no way to make enquiries). A good strategy if this is the the quality of service they plan on providing since I imagine they'll just get inundated with endless complaints.

I guess a lack of competition has made them slow, lazy and apathetic.

Expect your items to be expensive, expect your items to not get delivered when they say they will, and expect that you'll have no option but to sit on your hands and hope they can sort themselves out.