Poor service performance from Takealot

Worst e-commerce store. They have definitely declined in service and price. Order placed on 12 December 2024 which I think I was early enough. Traveling to family on 24th but tried to change delivery address and was blantly just denied any assistance in this matter, as this is Christmas gifts for our grandchildren and children. I think the time is ripe for equivelant business like Takealot to be given a run for their money.