Poor service or theft?

Letter sent to them

Good Day

I sincerely hope that this communication receives the attention it warrants. In summary the following has happened

1) I ordered and paid for three items. The promise was that they would be delivered on 27/9 2) On 27/9 three items arrived. Two were what had been ordered. One was obviously not - size and weight of box 3) The courier insisted that I accept all three items. I should not have! 4) I immediately reported that I had received an incorrect item 5) I was told that I should log a "return" and asked for a description of the wrong item. 6) This required me to open the box. I did so but did not disturb the packaging. I objected to logging a return, because a return is where the correct product was delivered 7) Despite this, a return was logged on that day. And then the dishonesty commenced. 8) Although your policies clearly state that "returns" will be fetched, this has not happened 9) What has happened is that I received several requests for more information about the wrong product 10) I have comp**** as best as I can, including sending photographs. I am not able to supply the barcode on the actual product which would require opening the packaging. 11) I explained this. I have been told that unless I supply all the details, I cannot be helped! 12) I have made all number of attempts to communicate via phone and "messenger" and Facebook without making any progress

As of right now (13h00 on 1 October) there has been absolutely no progress The unwanted item remains here There is no news about the required item, the jacket All of the interest centres around the product delivered to me in error and no comment regarding the expensive jacket.

I have suggested that I get a refund (because I suspect that they do not have a jacket to deliver) - no response

What more can I do? The telephone is not answered. After several attempts. All I get is music and advertising. The replies on messenger are totally ludicrous. Three days after the "return" being logged I was told to log a return! Then I was asked to supply all the details that Takealot already has on file. I did, but no response

I have requested that the matter be escalated - no response

I am bitterly disappointed and very angry

Jonathan AH Golding