Poor service on refund

<p>I'm writing this out of complete desperation. I ordered a digital photo frame for my dad for christmas, it would not turn on so we returned it to takealot. TakeaLOT sent me an email saying that I did not include some of the accessories, which I did. They were in a long narrow box inside the main box. I would have no use for these accessories if I did not keep the frame which clearly I didn't not. Every 2 days I get an email from a different person at TakeaLOT saying that I have not included the accessories in the box, and twice I've had mr delivery arrive at my house to fetch the accessories which I do not have! I have phoned the customer care line twice and both times they've said they will take it up with someone superior and I am still yet to be contacted by someone superior. I understand that things do go missing, and I would like to try my utmost to solve the mystery. I would like for the same person from TakeaLOT to consistently contact me, so I don't have to explain my story to 6 different people. What I would really like is my refund. </p> <p>Giving a customer the run around like this, and their approach to refunds, which on the website seem so simple and easy, has definitely put me off buying from TakeaLOT ever again and I will certainly not recommend their services to anyone. </p>