Poor service on partially delivered order

I am disgusted at the lack of service from takealot.com in the last 10 days. On the 24th November 2017 i ordered 11 items; ETA was for the 1/2 week December and eventually 3 of my 11 items were delivered on the 8th December 2017; the order was marked as completed and closed. I then contacted takealot.com customer line and informed them and they referred it to the courier; i continued to phone and email until the 18th December being told that the courier hasn't given feedback. i got fedup with this and got the waybill from the customer service and phoned the courier Skynet only to be told that they can only deliver what they have been given and they were not given my parcel that was missing. I then got hold of takealot.com to inform them of my findings, why couldnt they do this in the first place; i was then told after my feedback was given that the items can't be found and that they are recreating my order and will send me an order number shortly; i requested an email with all these details; i still have not received this email. my parcel contains gifts and other items for my kids holidays and especially needed before christmas. this is terrible service from a company of this size. i need resolution to this issue by tomorrow and expect my items to be overnight delivered to me.