POOR SERVICE, NO interest in assisting. No follow ups. NADA

ordered an automatic change-over switch. Paid and they delivered a UPS. I mean seriously. Trying to get it resolved - 2o minute phone call for "customer service" (clearly you don't know what that means) disconnects my call. NO willingness to sort this out. SO now the onus is on me to WAIT till this gets back to you for a credit and then rebuy. How much longer will that take? On top of all of this suddenly all these switches have had a price change. Again no willingness to help. Exact same product. Same supplier. Weirdly now 999 from 779. Sort this out!