1 reviews | Active since Jan 2013
Poor Service - No delivery - No feedback
Order ID ***<br> <br> Was advised the order would be delivered by SKYNET 2 December 2015<br> <br> As you can see they received the package on Sunday 9:15am<br> <br> Date Time Status Recipient <br> 2015-11-27 20:06:48 At the dispatch area <br> 2015-11-27 20:56:48 Parcel scanned into the courier's depot <br> 2015-11-27 21:23:59 Order on its way <br> 2015-11-29 09:15:56 Parcel received in the courier's depot <br> <br> Today is Thursday 3 December 2015<br> Where I had to call for the 7th time requesting feedback as I have not received the order. Was advised SKYNET needs to check where the package in their warehouse is as they not sure. So they don't know how to provide feedback stating theirs an issue. Poor Service<br> <br> The wonderful news is that someone at work placed an order with Takealot yesterday and received his package early this morning. Good job in doing that.<br> <br> I would like a REFUND, Find the service extremely poor as no one can pick up the phone to call and provide feedback after I have sent several emails and SKYNET misplaces packages in their warehouse<br> <br> Thank you
Thank you for taking our complaints team's call to address your complaint. As discussed we're liaising with Skynet to confirm why delivery was missed yesterday and why no one got in touch with you to inform you about the delay. We know we've let you down and the least we should have done was insure that you are kept informed about the status of your parcel to try and make up for the disappointment and frustration caused.
Our team is addressing this as a matter of urgency and will revert back to you w.r.t. reason for the missed delivery as soon as they've received feedback from Skynet. We'd love to turn this experience around with you and will do our best to get this resolved ASAP.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to address your complaint. As discussed we're liaising with Skynet to confirm why delivery was missed yesterday and why no one got in touch with you to inform you about the delay. We know we've let you down and the least we should have done was insure that you are kept informed about the status of your parcel to try and make up for the disappointment and frustration caused.
Our team is addressing this as a matter of urgency and will revert back to you w.r.t. reason for the missed delivery as soon as they've received feedback from Skynet. We'd love to turn this experience around with you and will do our best to get this resolved ASAP.
Sincerely,
takealot.com