Poor service / no delivery / no answers

Awesome idea to skip the ques in-store and order some of your Christmas presents online, get them delivered to you - sounds good right!

I placed an order with takealot.com on 30/11 (authorized 30/11), paid same time on the app. As of today I have still not received my order. I have received SMSs almost every day to tell me that the order is "out for delivery", "will be delivered before..", "order delayed", "order rescheduled" etc.

I have logged many calls through the takelot.com customer service email with no result - they are "sorry" and this is not the kind of "service or impression" they wish to give their customers and then I am told (in mail) "..it seems like your case has fallen through the cracks.."

Granted this is the first bad experience I have had after using and advocating for takealot.com for many years now but this is ridiculous. I would have had far better luck in-store after 8 working days.

The best part is, there is no actual contact number or way to actually speak to anyone at takealot.com to try and resolve your query?? Sit back, relax, receive automated responses and hope that your order / delivery doesn't "fall through the cracks".