Poor service level. (Delivery issue not resolved)

To whom it concern:

On the 1st of July 2021, I’ve placed an order of a projector with Take a Lot which I was supposed to to collect it at one of your branches in Standerton on 14 July 2021 but on the 12 July 2021, I received a call from one of your consultants Mr Jaleel Forbes, who informed me that Standerton in Mpumalanga is closed and alternatively he suggest that Take A Lot will send the item to my residential address, and fair enough I was happy with the feedback.

This week on the 19 July 2021 I made a follow up with Take A Lot customer care center, serviced by a lady called Cleo. On the system it still indicates that I need to collect an item, so she made a note and escalate the matter to her senior management to release the order for delivery. She also stated that, her senior will call me ASAP so that the matter can be resolved.

Today, date 22 July 2021. No one from Take A Lot give me a call as promised. So I called your customer center again and service by a gentleman Aaron and he indicated that my matter has been escalate by no one is attending to it.

So this is a clear indication that your services level is very poor and your employees do not have a sense of urgency. Your business states clearly that, delivery takes 2 days and in outline areas is 3 days, but in my cases it’s now 8th day still waiting for the item.

Please resolve this ASAP

Kindly Pule