1 reviews | Active since Dec 2015
Poor service - Lack of feedback
I am very disappointed and getting very upset with takealot as my parcel was due for delivery on Friday 18 December. Logged a call with a reference nr *** to them and was promised feedback and delivery on Friday. Neither happened to date.<br> <br> I phone them today and I still do not have an answer on the lack of delivery (service in my eyes). In fact now a new email has to be sent to find out what happened to my delivery? How is this possible that I cannot get a straight answer? I paid for the product, was promised delivery by Friday and I want my parcel. Easy as that. It is not rocket science. <br> <br> To given an answer: \We can see it's not been delivered"is not an answer. I know it's not been delivered. I want to know WHY it's not been delivered. And I want the problem sorted out. Now! <br> <br> """
It should certainly not have been such a struggle to get feedback on your initial enquiry. We're sorry for the below par experience and we'll address this with the agents who initially dealt with your enquiries. Thank you for taking our complaints team's call to apologise for the lack of service. As discussed we are liaising with the relevant departments to get an update on the whereabouts of your parcel.
They'll revert back to you as soon as they've received feedback and will assist in making the necessary arrangements to get your parcel delivered to you ASAP.
Sincerely,
takealot.com
It should certainly not have been such a struggle to get feedback on your initial enquiry. We're sorry for the below par experience and we'll address this with the agents who initially dealt with your enquiries. Thank you for taking our complaints team's call to apologise for the lack of service. As discussed we are liaising with the relevant departments to get an update on the whereabouts of your parcel.
They'll revert back to you as soon as they've received feedback and will assist in making the necessary arrangements to get your parcel delivered to you ASAP.
Sincerely,
takealot.com