Poor service, lack of efficiency and communication

The service is Poor.

I ordered from takealot on the 8th of December 2022, the app notified me that my delivery would be made on the 20th. I sent an email yesterday and got a reply from *** that they are still investigating with the Courier and that she would provide further feedback.

I called takealot again this morning and spoke to Phelo who was friendly and followed up with an email saying he was investigating what the hold up is with the courier ( which is fast 'n furious - another company known for extremely poor service).

I called Fast'n furious and I was in the queue for 30minutes when I finally spoke to Noko who said she would help by trying to get a hold of takealot and she abruptly put me on hold for another 30 minutes and then hanged up on me when she realised I was still waiting on the other line.

I always order good from takealot but third time they failed me dismally.

I ordered goods almost worth 3k for Christmas and I needed them before XMas!!!