POOR SERVICE! INCONSIDERATE WORKERS!

I recieved a defected HEADBOARD on the 26th of February. On the 27th of February I requested a return and the return has been rescheduled until it was cancelled on the 7th of March. I requested for the return again, of which the product was supposed to be collected today (10/03/2025) and it’s still rescheduled. All this time I’ve been making sure I’m available for the collect but TAKEALOT keeps inconveniencing me. I spoke to a consultant by the name of Zee today and the call cut. I’ve spoken to Lonwabo D and Bonani N through emails and telephone today and STILL. I still have a defected product in my house!!! All this communication I’ve been doing is costing me, and no one cares!