Poor Service from Takealot.com

Placed an Order on 10 September. Order number Order #***. Item showed In stock in JHB. I selected next business day delivery so that I could receive it on 11 September. 11 September around 11am the tracking page changed the delivery detail to standard delivery and the delivery date also changed to 13 September. I was not contacted or given a reason why. Sent a message via the help centre and was told by Sandiswa that the device is being "Pick and Packed". I rep**** that this will surely not take 3 days as the device is in stock. No explanation could be given and no solution or haste was app****.

Today 12 September the device tracking is still showing that the unit has not shipped yet, so i sent another message via help centre.

Tersia rep**** with Kindly be advised that your order is still en route to our courier facility, as soon as it arrives, you will receive an SMS confirming the scheduling of your delivery.

This is really poor and unacceptable service from Takealot. It is as if nobody has any care to escalate and get an issue like this sorted. They are quick to take the money and charge for same day or next day delivery, but then they just change things without the clients knowledge.