Poor service from takealot.com

I made a return for my DJI osmo mobile gimabl on the 8th of December 2024 and up till date 19 Jan 2025 I have yet to receive a conclusion on my return. I have emailed take a lot and they have said they are yet to receive a response on the status of the return from the supplier. I have never had a problem in the past with a return for any faulty or defective item from take a lot and have been a loyal customer of theirs for many years. However my recent experience has left a bitter taste in my mouth as my faith in take a lot is decreasing and perhaps it would be time to consider using Amazon or purchasing such products in store as it would be less hassle to return. I received an almost bot like answer when enquiring about the status of the return and I am extremely disappointed as I even provided video evidence of the product being faulty. If anyone is making a big purchase from take a lot , kindly beware that depending on the supplier of the item there may be risks when returning a defective item.