poor service from takealot.com

I did an insurance claim for our TV that stopped working and our insurance company gave us a takealot coupon to purchase another TV. I ordered the tv online and they delivered only to find out when opening the box (Hisense 43") that there is no stands, no remote and no power cable. Its a week now and takealot is telling me that they cannot get me a other tv and they want to refund me. I really wanted that tv and now im forced to buy through takealot as they can only credit my account with the coupon. so I must buy something that I don't want. I think this is real poor service on takealots side. they could atleast make an effort to source me the tv that I want instead of saying "sorry for any inconvenience caused. I will not buy from takelot ever again.