Poor service from Takealot in general

I had order a gift on Takealot.com app last month & had paid via Ozow, The other payment systems were refusing to work which was “brilliant...” After my payment had been processed & deducted my account,I was expecting to receive my email confirming my receipt. Unfortunately, this was not the case. I received and email saying, that I still had to pay & furthermore. The app redirected my to payment page. I pressed cancel because I was confused. I call takealot customer services and waited 30 minutes to my disbelief then asked for assistance. I communicated all the above mentioned to my assistant Thembi, and requested that she not cancel my order, and please activate my tracking ability.

She told me she will take my complaint to finances and make sure I receive a call from them within 2 days making sure my order is still confirmed.

5 days later... My order is still not showing up. I spent an extra 50 bucks for poor customer service... And I don’t even know if I’ll get refunded if things don’t work out because I can’t call them now...