Poor service from Takealot

I ordered a fridge through Takealot..the fridge arrived at my house on Friday, 7 March after 7pm. Upon opening the box and removing all the wrapping etc we discovered the Fridge has not 1 but 2 dents in it. After logging the return the same night...return was scheduled to be collected on Monday, 10 March before 5pm. Monday 5pm came and went and nobody showed up. I reached out to their call centre and they managed to get the driver to my house somehow after 6:30pm side...only for the driver to show up with an Iveco van that couldn't fit the fridge in as the fridge needs to standup right. Fine fair enough..they contacted their dispatch and explained the situation and told me they're going to leave and that someone else would come the next day (today 11 March 2025) with a bigger vehicle to collect. Today another driver shows up with a Sprinter van...same issue!! The fridge doesn't fit!! I ask them to call their manager and I'm furious at this point...but manage to speak to a guy by the name of Zaid. He tells me he'll arrange that another driver with a truck comes around tonight still. Nobody has shown up. Somehow their call centre nr has an automated message on that was used during the Covid19 pandemic saying that their agents are working remotely and that we should use email to contact them. How is this possible?? If someone from Takealot.com sees this and is able to help..this is the reference: MRRN-858GW-E7ON